General terms and conditions of sale

Distance Selling Conditions

1/ Who we are
S.A.S. GoGa

N°Siret : 811 166 248 00013

Intracommunity VAT number: FR04811166248

131 Cours Lieutaud

13006 Marseille


2 / Purpose
These general conditions are intended to define the rights and obligations of the parties in connection with the online sale of goods and services offered by the company GoGa / Lou Candeloun to the consumer. The act of placing an order implies the full and unreserved acceptance of the consumer to these conditions, to the exclusion of all other documents that may be issued by the company GoGa / Lou Candeloun and which have only an indicative value.

The fact that GoGa / Lou Candeloun does not avail itself of any of these terms and conditions at any given time shall not be interpreted as a waiver of the right to avail itself of any of the said terms and conditions at a later date.

3/ Prices
All prices are quoted in euros (including VAT at the current rate). They do not take into account delivery charges, which are invoiced in addition and indicated before the validation of the order.

If the orders are placed outside of France, the customer may in certain situations not be liable for VAT but will have to pay customs duties. The company GoGa/Lou Candeloun cannot be held responsible for these sums.

The payment of all products will be made in EUROS whatever the country of delivery.

We reserve the right to change prices at any time and we commit ourselves to apply the current prices that will have been indicated to you at the time of your order.

4/ Payment
GoGa/Lou Candeloun undertakes not to retain any financial data received during payment (online or telephone payment).

(We only keep the information you provided when creating your account relating to billing and delivery of the products purchased).

5/ Electronic signature
The "double click" of the consumer on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

6/ Transport, delivery
All our parcels are sent by registered colissimo. You will receive your order in person against signature, either directly to the delivery address provided, or to your usual post office in case of absence. You will be able to follow the progress of your package on with your tracking number.

All orders are sent as soon as possible, and in a reasonable manner, i.e. between 24 and 72 hours, also depending on the quantity of stock, taking into account the artisanal nature of Lou Candeloun products. These delays may vary during sales periods or one-off operations.

France : Colissimo Suivi with 48 h insurance
Europe : Colissimo Suivi Europe with 3 to 5 Days insurance
Dom - Tom : Colissimo Suivi Dom - Tom with insurance 3 to 8 Days

Rest of the World : Colissimo Suivi International with insurance 5 to 10 Days

The times indicated are indicative and in working days and according to the information provided by the Colissimo service of La Poste, Lou Candeloun could not be held responsible.

7/ Order confirmation
At each stage of the processing of your order (receipt, possible change in availability, dispatch) an email is sent to you. The email confirming the processing of your order and the shipment of your package will give you the tracking number and the link to the carrier's website for tracking the delivery.

Lou Candeloun reserves the right not to confirm an order for any reason whatsoever (problem concerning the order received or supply problem). She has 5 working days to inform you that she cannot fulfill the order and ask you to modify or cancel it.

8/ Withdrawal period
You have 14 days (from the date of receipt) to return an item if you are not completely satisfied with the product. We can proceed to an exchange if you want another article or another size. The return postage is at your expense. We will pay for the shipping costs in the case of a new shipment for exchange. Before any return, it is imperative to contact us to obtain a return number. The return of the goods must be made in the original packaging with a copy of the invoice and the return number prominently marked on the package. All goods used by the customer will not be exchanged.

9/ Information
For all requests concerning orders or products :

Mail :

Mail: 131 Cours Lieutaud, 13006 Marseille (France).

10/ Retention of title clause
The products remain the property of Lou Candeloun until full payment has been received by our company. Until this date, the delivered goods are considered consigned and the buyer bears the risk of any damage that this material may suffer or cause for whatever reason. Notwithstanding any clause to the contrary, in the event of non-compliance by the buyer with one of the payment deadlines, Novoid Plus, without prejudice to its other rights, may obtain, by registered letter, the return of the equipment at the expense of the buyer until the latter has fulfilled all of its commitments.

11/ Applicable law
This contract is subject to French law. The language of this contract is French. In case of dispute, the Commercial Court of Marseille (France) will be competent.

12/ Personal information
Lou Candeloun undertakes not to divulge to third parties the information you communicate to us. This information is confidential. Consequently, in accordance with the French law on information technology and freedom of 6 January 1978, you have the right to access, rectify and oppose any personal data concerning you.

13/ Intellectual property
The website is the property of the GoGa / Lou Candeloun company in its entirety, as well as all related rights. All texts, works, illustrations and images reproduced on are reserved under copyright and intellectual property law, and for the entire world. As such and in accordance with the provisions of the Code of Intellectual Property, only use for private use is authorized, subject to different provisions, even more restrictive, of the Code of Intellectual Property.

Any reproduction, in whole or in part, is systematically subject to the prior authorisation of GoGa / Lou Candeloun.

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